Alexa troubleshooting: What does the ring mean? Alternatively, you can dig up any Echo device in the Alexa app and simply deregister it from your account. To do the same on newer Echo devices, just press and hold the microphone button and volume down buttons for 20 seconds. If you have a first-gen Echo or Echo Dot, there's a pin-hole at the bottom with a reset button poke something in there, hold it down, and it'll restart like new. Your other option is to completely reset your Echo. You can just cut the power of any compatible device and replug it to let Alexa restart. If the robot in the corner has really gone nuts, it may be time for extreme measures: you'll need to reboot or reset Alexa. If this is something that makes you uncomfortable, you can safely skip this feature. Note that this doesn't lock out others from using it (Alexa will continue to work with any voice) but it does mean Amazon will collect detailed analysis of your actual voice. Voice training allows Alexa to distinguish between different members of your household and call them by name, although you'll need to have multiple accounts setup in Amazon Household, all with access to your Amazon devices, to make it work with a whole family. Head to Settings > Account Settings > Recognised Voices to get started with the process of adding a voice profile you'll then need to speak to your Alexa device to do the actual training. You can give it a little more information about your particular voice by performing Alexa voice training. Amazon's AI is well trained, and learning more every day, but it has a lot of accents, tones and dialects to deal with. It could be that the problem lies not with Alexa but with your voice instead. Keeping the Alexa microphones away from sources of other noise, like open windows or moving air from a fan, can also help. Presuming you're using something with a built-in speaker, you'll also want to keep the volume a little lower if you expect yourself to be heard while there's music playing. Grab some compressed air and gently clear the microphone ports on top don't start poking pins in there, because you are not a savage.
If it's not pointing to you, that's a hint that something's still not right. On standard Echo units, call out your wake word (usually "Alexa", as long as you've not changed it to one of the other options) and the brightest part of the blue ring will point toward the direction in which Alexa heard its name called. Shifting it may also fix network connectivity issues, too.
Repositioning your Echo or Echo-compatible device is a good way to check if the friendly AI is hard of hearing because of actual echoes confusing its far-field mics it's generally best to keep such hardware lower down and slightly away from walls if possible, just to give your voice the best chance of being heard.
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